OUR STORE POLICIES

As much as we would LOVE to play ALL day with our furry and feathered animal guardians, it's time to get down to business and answer your questions about our policies.  Realize though, if NOT for our furry and feathered family members, we would not be in this wonderful holistic health business or lifestyle.  So as much as they love to play and goof off, they are a HUGE part of the reason we are here today and able to help others with their beloved pet health issues.  Okay...so here's the nitty gritty:

LOCATION & BUSINESS HOURS

Wolf Creek Ranch is located in Lake Elsinore, California.  We are an hour drive from San Diego and an hour from Los Angeles.

Our business hours are:  Monday through Friday 10:00am to 5:00pm PST. We are closed weekends and holidays.

Local customers who wish to pick-up orders from us must call to schedule an appointment.  Due to our off-grid location, we meet customers daily at the 15 Freeway and Nichols Rd. off ramp here in Lake Elsinore, unless you are picking up 500 lbs. or more of product, in which case, we will give you directions to our location.

ORDERING INFORMATION

You may order online on our secure server websites.  If you prefer to pay via PayPal, shop at our PayPal Friendly Wolf Creek Ranch website.

If you prefer to pay via Visa, MasterCard, Discover, or American Express please go to our Wolf Creek Ranch.Net  website.

We do accept money orders and checks.  Please mail your order to us at our postal mail box address (this is not our physical address):

Wolf Creek Ranch
15980 Grand Avenue, #M-37
Lake Elsinore, CA 92530

Or you may call us to place your order at (951) 674-0921.

E-CHECK PAYMENT INFORMATION

If you paid via E-Check (through your checking account), it usually takes 3 to 4 business days for your check to clear, so your order will not ship until your E-Check has cleared from your account to ours.

PRIVACY POLICY

Wolf Creek Ranch is committed to protecting your privacy while you shop our online stores.  Your private information will never be disclosed, rented or sold to anyone and will be used strictly for business purposes only.  All orders that are placed on our site are protected via our secure online server.

We will not send you unsolicited e-mails, telephone calls, or snail mails, unless related to your order you have placed with us.

RETURNS & EXCHANGES

We accept returns or exchanges of unused product, in its original packaging within 30 days.  Original shipping charges are not refundable. We do charge a 20% restocking fee.  Please call us for an RMA number to return your order.  You may also contact us with any questions or concerns that you may have regarding your order.  We will try to remedy any problems to the best of our ability.  Your satisfaction is very important to us.

All returned/exchanged merchandise must be in original condition and must include, all accessories, packing material, inserts and manuals, and the box in which it was shipped in.  Shipments of returns must be prepaid.  We will not accept COD returns.

SHIPPING

Orders usually ship within 1 business day.  Occasionally, it is 2 business days.

USPS EXPRESS MAIL (Overnight) SHIPPING

If you ordered USPS Express Mail next day delivery, please make sure someone is at your shipping address to sign for the package when it arrives.  Otherwise, please Email Us and advise us to waive the signature requirement on overnight Express Mail packages.

IF no one is available to sign for your package and the signature requirement is NOT waived, the USPS will leave a notice in your mail box for you to pick-up your package at your local post office.

IF you live in a small town, the USPS might not guarantee next day delivery to your location, but TWO (2) business days.  If you think this might be the case, if you have a relative, friend, or work address in a bigger town where the USPS would guarantee next delivery, we can ship to an alternate address, if you request it.

Otherwise, we can ship via Fed Ex Priority Overnight for additional cost. Usually Fed Ex overnight services are at least twice as much as the USPS Express Mail services and sometimes over three times the cost of the post office.  If desired, we can bill you the additional cost for Fed Ex Priority Overnight service, just let us know.

IF you ordered overnight Express Mail delivery and you have a parvo or distemper emergency, please Email Us and let us know and we will e-mail an Emergency Tea Recipe you can use to keep your puppy or kitty hydrated until your order arrives.

USPS PRIORITY & FIRST CLASS MAIL ORDERS

IF you did NOT order overnight Express Mail delivery and your package weighs less than 50#'s, your order will ship via USPS Priority or First Class Mail and will take 2 to 5 business days to receive.

USPS PARCEL POST, UPS GROUND, & FED EX GROUND ORDERS

If your order weighs 50#'s or more, expect it to come via USPS Parcel Post, UPS Ground, or Fed Ex Ground. These heavy orders will take from 3 to 10 business days to receive.

TESTIMONIALS

We LOVE to receive testimonials and photographs of yourself and/or your furry or feathered animal companions.  We appreciate your telephone calls advising of how well your pet is healing - this is WHY we sell these excellent natural products, because they REALLY work!  If you have time to Email Us with your testimonial and possibly a photograph of yourself or your companion (whichever one of you has been helped by these fabulous remedies), please do so.

As many of you know, the FDA (aka Fear & Death Administration) is trying to limit our access to natural supplements, even making some prescription, or banning their use altogether.  Written customer testimonials help to prove our products actually work, even though they are not FDA approved. These products are not FDA approved because it costs $350,000.00 plus to get this approval for EACH and every product.  Natural remedies are NOT patentable and therefore will never be FDA approved.   We are not able to use "telephone testimonials", as we must have "written" testimonials in order to put them up on our website.  So, IF your time permits, please       E-mail us your testimonials.  We are working at getting up the testimonials we have on all of our products and would love to have your happy and healthy photos up there too.

If you have any questions, please feel free to E-mail Us.

Again, we appreciate you visiting our website! 

Hugs, Howls, Health, & Happiness,

Wolf Creek Ranch & Critters
Home of Whispering Winds Wholistic Animal Sanctuary

"The person who says it cannot be done, should not interrupt the person doing it." ~ Old Chinese Proverb
"Don't dream a dream, live a dream and let reality sleep." ~ Enyo Johnson

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